One Win Privacy Policy — How We Protect Your Data

1Introduction

Welcome to One Win. This Privacy Policy explains how One Win collects, uses, stores and protects the personal information of players who register and use the platform. It applies to all services available on the platform, including Sports Betting, Live Casino, Slots, Fish Games, Bingo, the VIP programme and all related account and payment features.

By registering an account on One Win, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, please do not register or use the platform.

This policy should be read alongside our Terms and Conditions, which also govern your use of the platform. In cases of conflict between this policy and the Terms and Conditions on privacy matters, this Privacy Policy takes precedence.

2What Data We Collect

One Win collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use the platform, and information received from third-party service providers such as payment processors.

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data. We also do not knowingly collect data from individuals under 18 years of age — see Section 10 for our minors policy.

3How We Use Your Data

One Win uses the personal data collected for the following purposes. We only use your data for purposes that are reasonably necessary to provide the platform services or to comply with our internal policies.

• Account management: To create, maintain and secure your One Win account, verify your identity and process login requests.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Platform personalisation: To remember your preferences, display relevant promotions and tailor the platform experience to your activity — for example, highlighting Cricket and PSL betting markets if that is what you engage with most.
• Promotions and bonuses: To determine your eligibility for bonuses and promotions, track wagering progress and award VIP tier benefits correctly.
• Customer support: To respond to your queries, resolve disputes and communicate important account or platform updates.
• Security and fraud prevention: To monitor account activity for unusual patterns, detect potential fraud, prevent cheating and protect all players on the platform.
• Platform improvement: To analyse how players use the platform so we can fix issues, improve game performance and introduce features that are actually useful.
• Responsible gaming: To monitor gaming patterns that may indicate a player is experiencing difficulties and to apply responsible gaming tools such as deposit limits or self-exclusion when requested.

4Payment Information

All financial transactions on One Win are denominated in PKR. The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, cards and other mobile wallets. When you make a deposit or request a withdrawal, certain payment-related data is collected and processed to complete the transaction.

One Win does not store full payment credentials such as complete card numbers or mobile wallet PINs. Transaction processing is handled by secure, vetted payment processors who operate under their own data protection standards. One Win receives only the reference data needed to confirm a transaction has been completed and to match it to your account.

• Payment method names — such as the JazzCash or Easypaisa account holder name — are stored to ensure withdrawals are sent only to payment methods registered in your name.
• Transaction reference IDs are stored for dispute resolution and account history purposes.
• Payment data is never shared with third parties for marketing purposes.

5Who We Share Data With

One Win does not sell, rent or trade your personal data to third parties for commercial purposes. Data may be shared with the following categories of parties only where it is necessary to provide the platform services or to comply with our policies:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processors receive the transaction data necessary to complete deposits and withdrawals on your behalf.
• Identity verification providers: Where identity verification is required, your identity documents may be shared with a vetted KYC (Know Your Customer) service provider for verification purposes only.
• Customer support tools: Support chat and ticketing systems used by the One Win support team may store your contact data and communication history to facilitate ongoing support.
• Analytics providers: Anonymised and aggregated platform usage data may be shared with analytics services to help us understand platform performance. This data cannot be used to identify individual players.
• Internal teams: Within the One Win organisation, access to your data is limited to team members who genuinely need it to perform their role — such as the support team, payments team and security team.

In all cases, third parties who receive your data are required to handle it securely and use it only for the specific purpose for which it was shared. One Win does not authorise any third party to use your personal data for their own marketing or commercial purposes.

6Cookies & Tracking

One Win uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Cookies cannot run programmes or deliver viruses — they are simply data files.

The types of cookies used on One Win include:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, maintain your account security and enable core features like the game lobby and cashier. These cannot be disabled without breaking the platform.
• Preference cookies: These remember settings you have chosen, such as your preferred language or display preferences, so you do not have to reset them every visit.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players spend time and where they encounter problems. This data is aggregated and used to improve the platform.
• Security cookies: These help detect and prevent fraudulent activity, including unauthorised account access attempts.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to use One Win — for example, you may not be able to stay logged in. Analytics and preference cookies can generally be disabled without affecting core platform functionality.

7How Long We Keep Your Data

One Win retains personal data only for as long as necessary for the purposes it was collected, or as required by our internal data retention policies. The general principles applied are:

• Active accounts: Data is retained for as long as your account remains active and for a reasonable period after your last login or transaction.
• Closed accounts: When an account is closed — whether at your request or by One Win — core account data including identity verification records and transaction history is retained for a defined period to allow for dispute resolution, fraud investigation and policy compliance.
• Payment records: Transaction records are retained for a defined period consistent with financial record-keeping requirements, after which they are securely deleted.
• Support communications: Chat transcripts and support emails are retained for a period sufficient to resolve ongoing issues and for quality assurance purposes, then deleted.
• Technical data: Server logs and device data are typically retained for a shorter period and then deleted or anonymised.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8Data Security

One Win takes the security of your personal data seriously. The platform applies a range of technical and organisational measures designed to protect your data against unauthorised access, loss, disclosure or alteration. These include:

• Encryption: Sensitive data — including account credentials and payment references — is stored using encryption. Data transmitted between your device and the One Win platform is protected using standard secure connection protocols.
• Access controls: Access to personal data within the One Win organisation is restricted on a need-to-know basis. Team members only access the data required to perform their specific role.
• Account security: Your account is protected by a password of your choosing. We strongly recommend using a strong, unique password that you do not use on other platforms. One Win will never ask for your password via email, chat or phone.
• Monitoring: Platform activity is monitored to detect unusual behaviour that may indicate unauthorised account access or fraud. Suspicious activity triggers internal review processes.

While One Win takes every reasonable step to protect your data, no online system is completely immune to security risks. If you believe your account has been compromised, contact support immediately so we can take steps to secure it.

9Your Rights

You have meaningful rights over your personal data. One Win respects these rights and will respond to requests promptly. You can exercise any of the following rights by contacting the support team:

To exercise any of these rights, contact One Win support through the in-platform live chat or via the email address listed in the footer. We will respond within a reasonable timeframe. Some requests — particularly deletion requests — may take longer to process if your account has pending transactions or active responsible gaming restrictions.

10Minors & Age Policy

One Win is strictly an adults-only platform. You must be at least 18 years of age to register an account. One Win does not knowingly collect personal data from anyone under the age of 18.

During the registration process, players are required to confirm they are 18 or over. One Win may request identity verification documents at any time to confirm a player's age. If it is discovered that an account belongs to a person under 18, the account will be suspended immediately, any data collected will be deleted in line with applicable requirements, and any balance held in the account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor in your care has registered an account on One Win, please contact support immediately so the account can be closed and the relevant data handled appropriately.

11Policy Updates

One Win may update this Privacy Policy from time to time to reflect changes to our data practices, platform features or internal policies. When material changes are made, the "Last updated" date at the top of this page will be revised.

Where the changes are significant, we will make reasonable efforts to notify active account holders — for example, via a platform notification or email. However, it remains your responsibility to check this page periodically to stay informed of how your data is handled.

Continued use of One Win after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with an updated policy, you should stop using the platform and may request account closure by contacting support.

12Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way One Win handles your personal data, please get in touch with the support team. We are available around the clock and will respond to privacy-related queries as a priority.

You can reach the support team through the live chat feature within the platform — this is the fastest way to get a response. For written requests regarding your data rights, you can also reach us at the email address shown in the footer of this page.

When submitting a data rights request, please include your registered account name and the specific request you are making. This helps the team locate your data and action your request correctly. For deletion requests, please also confirm that you have no active bets, pending withdrawals or active responsible gaming restrictions on the account.