One Win Terms and Conditions — Rules & User Agreement

1Acceptance of Terms

Welcome to One Win. By accessing or using this platform — whether through a desktop browser, mobile browser, or any other means — you confirm that you have read, understood and agree to be bound by these Terms and Conditions in their entirety. These terms form the complete agreement between you and One Win governing your use of all platform features including Sports Betting, Live Casino, Slots, Fish Games, Bingo and the VIP programme.

If you do not agree with any part of these terms, you must stop using the platform immediately and should not create an account. Continued use of the platform following any changes to these terms constitutes your acceptance of the updated version. One Win recommends that you revisit this page periodically to stay informed of any updates.

2Eligibility & Registration

To register and use One Win, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. One Win is strictly an adults-only platform.
• You must be registering for personal use only — not on behalf of a third party.
• You must not currently be subject to any self-exclusion agreement or restriction that would prevent you from accessing gaming platforms.
• You must provide accurate, truthful and complete information during registration. False registration details are a breach of these terms.
• You must not already hold an active or suspended One Win account. Only one account per person is permitted.

One Win reserves the right to request identity verification documents at any point. This may include a copy of your national identity card (CNIC), proof of address, or payment method verification. Failure to provide requested verification documents within the specified timeframe may result in account suspension and withdrawal processing delays.

3Account Management

You are responsible for maintaining the security of your One Win account. This includes keeping your login credentials — username and password — confidential and not sharing them with any other person. One Win will never ask for your password via email, chat or phone.

You are fully responsible for all activity that takes place on your account, whether authorised by you or not. If you believe your account has been accessed without your authorisation, you must notify One Win support immediately via the platform's support channels.

• One account per person: Creating multiple accounts is prohibited. This includes accounts under different names, email addresses, or using different devices or payment methods.
• Account accuracy: Your registered name must match the name on your payment methods. Mismatched names may delay or block withdrawals.
• Account closure: You may request account closure at any time by contacting support. Any pending bets at time of closure will be settled according to standard rules.
• Inactive accounts: Accounts that have had no login or transaction activity for an extended period may be considered dormant. One Win reserves the right to apply an inactivity policy to dormant accounts as outlined in the account settings.

One Win reserves the right to close, suspend or restrict any account at its discretion, including where there is reasonable suspicion of fraudulent activity, terms violation, or where required by internal policy.

4Deposits & Withdrawals

All financial transactions on One Win are processed in Pakistani Rupees (PKR). The platform supports the following payment methods for deposits and withdrawals: JazzCash, Easypaisa, Raast, Bank Transfer, and other supported mobile wallets and cards as listed in the Cashier section of your account.

Deposits: Deposits are credited to your One Win balance promptly upon successful processing by your payment provider. Most JazzCash and Easypaisa deposits process within seconds. One Win does not charge deposit fees, however your payment provider may apply their own charges. Always check with your provider before depositing.

Withdrawals: Withdrawal requests are processed subject to account verification being complete. The payment method used for withdrawal must match the one used for deposit where possible. Withdrawal processing times vary by method and account VIP tier — VIP members at Gold tier and above receive priority processing.

• Minimum and maximum deposit and withdrawal amounts apply — check the Cashier section for current limits.
• Withdrawals will only be processed to payment methods registered in your name.
• One Win reserves the right to request additional verification before processing withdrawals above certain thresholds.
• Deposits made via bonus offers may be subject to wagering requirements before withdrawal is permitted.

One Win does not accept payments from third parties. If funds are identified as originating from a third-party source, they will be returned and the transaction voided. This policy exists to protect all players and maintain platform integrity.

5Bonuses & Promotions

One Win offers various promotional bonuses including welcome bonuses, reload bonuses, free bets, cashback offers and event-specific promotions tied to cricket seasons, PSL and other sporting events. All bonuses are subject to the following general conditions in addition to any specific terms stated on the relevant promotion page.

• Wagering requirements: All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The wagering multiplier for each bonus is clearly stated on the promotion page. Failure to complete wagering within the stated timeframe will result in the bonus and any associated winnings being removed.
• One bonus at a time: Unless otherwise stated, only one bonus may be active on your account at a time. Opting in to a new bonus while another is active may void the existing bonus.
• Eligible games: Not all games contribute equally to wagering requirements. Sports bets, Slots, Fish Games, Bingo and Live Casino titles may contribute at different rates. Specific contribution rates are listed on the promotion page.
• Maximum bet during wagering: When a bonus is active, a maximum bet limit applies per spin, round or bet. Placing bets above this limit while a bonus is active may result in the bonus being voided.
• Bonus abuse: Any attempt to exploit or abuse bonuses — including but not limited to creating multiple accounts to claim a bonus more than once, placing opposing bets to guarantee a profit, or systematically exploiting wagering contribution rates — will result in bonus cancellation and may lead to permanent account closure.

VIP members receive exclusive bonus offers in addition to the standard promotions page. These VIP-specific bonuses are subject to the same general bonus rules unless the VIP programme terms specify otherwise. See Section 8 for VIP programme details.

6Betting & Gaming Rules

All bets and wagers placed on One Win are final once confirmed. It is your responsibility to check your selections before confirming a bet. One Win will not void bets due to player error except in circumstances where a clearly erroneous odds price was displayed due to a technical fault.

Sports Betting: Cricket — including PSL, T20 internationals and Test matches — Football, Esports and other sports are available for betting. The following rules apply to sports bets:

• Bets placed on events that are subsequently abandoned or postponed will be settled according to the rules applicable to that sport, as displayed in the betting section.
• In-play bets are accepted subject to internet connectivity and platform availability. One Win is not liable for failed in-play bets due to connection issues on the player's side.
• Obvious pricing errors — for example, odds that are clearly out of step with the market — will be voided even after settlement. One Win reserves the right to correct settlements in such cases.
• Maximum payout limits per bet, per day and per event apply. Current limits are listed in the Sports Betting section.

Casino & Games: All casino games, Slots, Fish Games, Bingo and other gaming titles on the platform use certified random number generation (RNG) or live dealer systems. Results are determined by these systems and are final. Disputes regarding game results must be raised with support within 48 hours of the relevant session.

7Fair Play & Prohibited Conduct

One Win is committed to maintaining a fair gaming environment for all players. The following conduct is strictly prohibited and will result in immediate account suspension, voiding of bets and potential permanent account closure:

• Cheating and collusion: Any form of collusion between players — such as sharing hole cards in poker, coordinating bets to guarantee a profit, or communicating with other players during live games to gain an advantage — is prohibited.
• Automated tools and bots: Using software, scripts, bots or any automated tool to interact with the platform, place bets or gain an advantage over other players or the house is prohibited.
• Bonus abuse: As described in Section 5, any systematic exploitation of bonus offers is prohibited.
• Arbitrage and matched betting: Placing bets designed to exploit price differences between One Win and other platforms in order to guarantee a profit regardless of outcome is prohibited.
• Fraud and money laundering: Using the One Win platform for money laundering, fraud or any other illegal financial activity is prohibited and will be reported to relevant authorities.
• Impersonation: Registering or operating an account in someone else's name, or using stolen payment methods, is prohibited.

One Win uses automated monitoring systems to detect unusual betting patterns, account behaviour and payment anomalies. Players whose accounts trigger these systems may be contacted for clarification or have their accounts temporarily restricted while a review is conducted.

8VIP Programme

The One Win VIP programme offers five tiers — Bronze, Silver, Gold, Platinum and Diamond — with benefits increasing at each level. Progression through the tiers is based on cumulative wagering activity across all game categories on the platform.

• VIP tier status is reviewed periodically. Insufficient activity during a review period may result in tier demotion.
• VIP benefits including cashback, faster withdrawals and exclusive bonuses are provided at One Win's discretion and may be amended at any time.
• Weekly VIP cashback is credited on Mondays and applies to net losses during the previous week.
• VIP benefits are personal to the account holder and cannot be transferred to another account.
• One Win reserves the right to remove VIP status from any account found to be in breach of these Terms and Conditions.

Detailed VIP tier requirements, cashback percentages and benefit descriptions are available on the VIP page. The VIP programme terms may be updated from time to time. Continued participation in the VIP programme constitutes acceptance of the current terms.

9Responsible Gaming

One Win is committed to responsible gaming. The platform provides a range of tools to help players manage their gaming activity and stay in control. These tools are available directly from your account settings and include:

• Deposit limits: Set daily, weekly or monthly deposit caps that automatically prevent deposits above your chosen amount.
• Session time reminders: Configure notifications that alert you when you have been playing for a set period of time.
• Self-exclusion: Request a temporary or extended break from the platform. Self-exclusion periods range from short cooling-off periods to longer-term exclusions. Self-exclusion can be activated without contacting support.

Gaming on One Win is intended as entertainment for adults. It should never be used as a source of income or as a way to recover financial losses. If gaming stops being enjoyable and starts causing stress — financial, personal or otherwise — we strongly encourage you to use the responsible gaming tools available on the platform and to seek support if needed.

10Privacy & Data

One Win collects and processes personal data in connection with account registration, payment processing and platform use. The types of data collected include your name, contact information, payment details and gaming activity records. This data is used to operate your account, process transactions, verify your identity and comply with applicable platform policies.

One Win does not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers and internal teams as necessary to operate the platform. Full details of how your data is collected, used and stored are set out in our Privacy Policy, which forms part of these Terms and Conditions.

By registering an account you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data by contacting One Win support.

11Limitation of Liability

One Win provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available, accurate and functioning correctly at all times, we cannot guarantee uninterrupted service. Scheduled maintenance, technical faults and circumstances outside our control may occasionally affect platform availability.

• One Win is not liable for losses caused by platform downtime, connection failures, or technical errors beyond our reasonable control.
• One Win is not responsible for any financial losses arising from your gaming or betting activity on the platform. All gaming and betting involves risk and you accept that risk when placing bets.
• In the event of a technical fault that results in incorrect game or bet outcomes, One Win reserves the right to void affected bets and restore account balances to their pre-fault state.
• One Win's maximum liability to any player in connection with any single event or incident is limited to the net deposit value held in the player's account at the time of the incident.

12Changes to Terms

One Win reserves the right to update, modify or replace these Terms and Conditions at any time. When material changes are made, the "Last updated" date at the top of this page will be revised and, where practical, players will be notified via the platform.

It is your responsibility to check these Terms and Conditions periodically. Continued use of One Win following any changes constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the platform and may request account closure by contacting support.

Changes to specific game rules, bonus terms or VIP programme terms may be communicated separately on the relevant pages of the platform. In all cases, the most current version of the terms as published on this page takes precedence.

13Contact & Support

If you have any questions about these Terms and Conditions, your account, or any aspect of the One Win platform, our support team is available 24/7. You can reach support through the live chat feature available within the platform, or by email at the address listed in the footer of this page.

When contacting support regarding a specific dispute or query, please have your account details ready and provide as much relevant information as possible — including dates, game names and transaction reference numbers where applicable. This helps the support team resolve your query as quickly as possible.

For questions specifically related to responsible gaming tools, self-exclusion or deposit limit adjustments, the support team can walk you through the relevant account settings and confirm that your chosen restrictions have been applied correctly.